Unhappy with your solicitor? This is how to complain.
Write a complaint letter Always try to resolve a problem with a business before seeking help from a consumer protection agency. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
You write just a complaint letter. You write a complaint letter referring to clauses of, for example, the code of administrative offenses. In the first case, the person in charge who reads your complaint letter should fit your arguments under the law. To do this, he or she needs to think, maybe even look in the directory, if he or she wants to.
Matthew Goodwin Associate-Solicitor-Advocate. At some point, whether business or personal, most people are going to have to write a letter of complaint. This could be against your bank, your professional advisor or any company whose service of product has left you feeling frustrated and displeased. Most issues of this type can be resolved swiftly with a firm, but polite, letter of complaint. A.
Initial letter of complaint. Before complaining to any organisation, you should first write to the solicitor or to the person responsible for complaints at the solicitor's office. Solicitors' firms are required to have a written complaints procedure. They must provide this free of charge if requested. Solicitors must also make sure you're aware of the complaints procedure and of your right to.
The solicitor is usually given 14 days to prepare a response. The Solicitors response to the EWW letter will need to be considered, coherent and consistent with any explanation the solicitor will give if the case reaches the Solicitors Disciplinary Tribunal. Great care should be taken in drafting the response and not to aggravate the situation.
A formal letter needs to follow a set layout and use formal language. Learn how to write a formal letter in this Bitesize English video for KS3.
STEPS IN MAKING A COMPLAINT Write to the solicitor. Explain your dissatisfaction and what you want the solicitor to do. Allow a reasonable time for the solicitor to reply. Copy this letter to the Senior Partner of the firm (if there is one). If you do not get satisfaction, decide whether your complaint can be dealt with by the Society. If legal action is a more appropriate remedy, consult.